Within Lagos N1500
Outside Lagos N3500 for 0-1.5kg
N500 for added kg

International deliveries are also available. Rates will pop up at check out.

We ship within 2-5 working days after payment confirmation

To ensure that we offer our customers a safe and easy transaction platform, we’ve chosen gateways that suit our customers from all over the world. They include;
• MasterCard
• VISA Naira Card
• Verve Card
• Direct Bank Transfer

We are confident that you will be thrilled with your Thestyleville garments. That is because we go out of our way to ensure that they’re designed and built just for YOU. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to exchange, return, and refunds.

We are 100% committed to working with you to achieve a solution. Although customer satisfaction is a top priority for us, we recognize that it is impossible to measure a client’s satisfaction relative to her expectations and those of our expert clothiers. For this reason, we cannot guarantee your complete satisfaction with our products and/or service.

We have a Non- Refund Policy, however, the following conditions must be precedent for any exchange or refund where necessary to be made.

1.   We will not effect an exchange or refund for any item(s) purchased with a promotional discount, or on sale. An exchange only might be given for a gift card purchase if all the conditions on our return policy are met.

2.   We do not offer any refunds, exchanges, or returns for any custom-made garments. Refunds and cancelations are not permitted for any order after 24 hours of placing an order and/or providing payment details to Thestyleville Haute Couture.Co. The reason for this policy is that once an order is placed, work on the order commences shortly thereafter and expenses are incurred by our business as part of the production process.

3.    We offer an exchange-only policy, however, refunds will be made in cases where the default is solely on our part.

4.     Items to be returned must be unworn, with no defects, with full tags and packaging, accompanied by a valid invoice or receipt. Exchange or refunds will only be made after careful evaluation of the returned item(s).

5.     Items ordered in requested sizes or colours are not eligible for returns.

6.    Customer is responsible for the cost of delivery for returned or exchanged items.

7.    We may have to return items that flout our return policy, and delivery will also be at the customer’s cost.

8.    There will be no refund on delivery cost, only on the actual cost of the purchased item.

8.     Items must be returned within 2-3 working days within Lagos, 5-7 days for outside Lagos, and within 10 days for international orders.

9.     Refunds or exchange on our part is within 5-10 working days. Refunds will only be remitted in the original payment mode.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information (PII) is being used online. PII, as used in Nigeria privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit a website?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, or other details to help you with your experience.

When do we collect information?

We collect information from you when you fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      • To personalize user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.

• To allow us to better service you in responding to your customer service requests.

      • To send periodic emails regarding your order or other products and services.

Do we use ‘cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. 

For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

• Help remember and process the items in the shopping cart.

• Understand and save user’s preferences for future visits.

• Keep track of advertisements.

• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.

If you disable cookies off, some features will be disabled It won’t affect the user’s experience that makes your site experience more efficient and some of our services will not function properly. However, you can still place orders.

 

Third-Party Disclosure:

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

We have implemented the following: Users can visit our site anonymously

We reserve the right to change our Privacy Policy at any time without notification to users, this is solely at our discretion.

Please note: Users are able to change their personal information:

    • By emailing us at TSVonlineshop@gmail.com

In order to be in line with the Fair Information  Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email

      • Within 7 business days.

If at any time you would like to unsubscribe from receiving future emails, you can

Email us at TSVonlineshop@gmail.com and we will promptly remove you from ALL correspondence.

 

Contacting Us:

If there are any questions regarding this privacy policy you may contact us via our email address.

Introduction

Welcome to Thestyleville.This website is owned and operated by Thestyleville Haute Couture Co. By visiting our website and accessing the information, resources, services, products, and tools we provide, you understand and agree to accept and adhere to the following terms and conditions as stated in this policy (hereafter referred to as ‘User Agreement’), along with the terms and conditions as stated in our Privacy Policy (please refer to the Privacy Policy section below for more information).

This agreement is in effect as of Mar 18, 2021.

We reserve the right to change this User Agreement from time to time without notice. You acknowledge and agree that it is your responsibility to review this User Agreement periodically to familiarize yourself with any modifications. Your continued use of this site after such modifications will constitute acknowledgment and agreement of the modified terms and conditions.

 

Responsible Use and Conduct

 

By visiting our website and accessing the information, resources, services, products, and tools we provide for you, either directly or indirectly (hereafter referred to as ‘Resources’), you agree to use these Resources only for the purposes intended as permitted by (a) the terms of this User Agreement, and (b) applicable laws, regulations, and generally accepted online practices or guidelines.

 

Wherein, you understand that:

 

a. In order to access our Resources, you may be required to provide certain information about yourself (such as identification, contact details, etc.) as part of the registration process, or as part of your ability to use the Resources. You agree that any information you provide will always be accurate, correct, and up to date.

 

b. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account/s.

 

c. Accessing (or attempting to access) any of our Resources by any means other than through the means we provide, is strictly prohibited. You specifically agree not to access (or attempt to access) any of our Resources through any automated, unethical, or unconventional means.

 

d. Engaging in any activity that disrupts or interferes with our Resources, including the servers and/or networks to which our Resources are located or connected, is strictly prohibited.

 

e. Attempting to copy, duplicate, reproduce, sell, trade, or resell our Resources is strictly prohibited.

 

f. You are solely responsible for any consequences, losses, or damages that we may directly or indirectly incur or suffer due to any unauthorized activities conducted by you, as explained above, and may incur criminal or civil liability.

 

g. We may provide various open communication tools on our website, such as blog comments, blog posts, public chats, forums, message boards, newsgroups, product ratings and reviews, various social media services, etc. You understand that generally we do not pre-screen or monitor the content posted by users of these various communication tools, which means that if you choose to use these tools to submit any type of content to our website, then it is your personal responsibility to use these tools in a responsible and ethical manner. By posting information or otherwise using any open communication tools as mentioned, you agree that you will not upload, post, share or otherwise distribute any content that:

 

i. Is illegal, threatening, defamatory, abusive, harassing, degrading, intimidating, fraudulent, deceptive, invasive, racist, or contains any type of suggestive, inappropriate, or explicit language;

 

ii. Infringes on any trademark, patent, trade secret, copyright, or other proprietary rights of any party;

 

Iii. Contains any type of unauthorized or unsolicited advertising;

 

Iiii. Impersonates any person or entity, including any Label. co-employees or representatives.

 

We have the right at our sole discretion to remove any content that, we feel in our judgment does not comply with this User Agreement, along with any content that we feel is otherwise offensive, harmful, objectionable, inaccurate, or violates any 3rd party copyrights or trademarks. We are not responsible for any delay or failure in removing such content. If you post content that we choose to remove, you hereby consent to such removal, and consent to waive any claim against us.

 

h. We do not assume any liability for any content posted by you or any other 3rd party users of our website. However, any content posted by you using any open communication tools on our website, provided that it doesn’t violate or infringe on any 3rd party copyrights or trademarks, becomes the property of Thestyleville Haute Couture Co.and as such, gives us a perpetual, irrevocable, worldwide, royalty-free, exclusive license to reproduce, modify, adapt, translate, publish, publicly display and/or distribute as we see fit. This only refers and applies to content posted via open communication tools as described, and does not refer to information that is provided as part of the registration process, necessary in order to use our Resources. All information provided as part of our registration process is covered by our privacy policy.

 

i. You agree to indemnify and hold harmless Thestyleville Haute Couture.Co and its parent company and affiliates, and their directors, officers, managers, employees, donors, agents, and licensors, from and against all losses, expenses, damages, and costs, including reasonable attorneys’ fees, resulting from any violation of this User Agreement or the failure to fulfill any obligations relating to your account incurred by you or any other person using your account. We reserve the right to take over the exclusive defense of any claim for which we are entitled to indemnification under this User Agreement. In such an event, you shall provide us with such cooperation as is reasonably requested by us.

 

Privacy

 

Your privacy is very important to us, which is why we’ve created a separate Privacy Policy in order to explain in detail how we collect, manage, process, secure, and store your private information. Our privacy policy is included under the scope of this User Agreement. To read our privacy policy in its entirety, click here.

 

Limitation of Warranties

 

By using our website, you understand and agree that all Resources we provide are “as is” and “as available”. This means that we do not represent or warrant to you that:

 

i) the use of our Resources will meet your needs or requirements.

 

ii) the use of our Resources will be uninterrupted, timely, secure, or free from errors.

 

iii) the information obtained by using our Resources will be accurate or reliable, and

 

iv) any defects in the operation or functionality of any Resources we provide will be repaired or corrected.

 

Furthermore, you understand and agree that:

 

v) any content downloaded or otherwise obtained through the use of our Resources is done at your own discretion and risk, and that you are solely responsible for any damage to your computer or other devices for any loss of data that may result from the download of such content.

 

vi) no information or advice, whether expressed, implied, oral or written, obtained by you from Label. co or through any Resources we provide shall create any warranty, guarantee, or conditions of any kind, except for those expressly outlined in this User Agreement.

 

In conjunction with the Limitation of Warranties as explained above, you expressly understand and agree that any claim against us shall be limited to the amount you paid, if any, for use of products and/or services. Thestylreville Haute Couture. Co will not be liable for any direct, indirect, incidental, consequential, or exemplary loss or damages which may be incurred by you as a result of using our Resources, or as a result of any changes, data loss or corruption, cancellation, loss of access, or downtime to the full extent that applicable limitation of liability laws apply.

  

Wear and Tear

 

Upon receiving your Thestyleville garments, it is your sole responsibility to inspect your garments and report any damages or defects within 7 business days via our email at TSVonlineshop@gmail.com.

 

We strive to provide the finest fabrics and materials available to construct our garments and make sure that they are of the highest quality. We cannot be responsible for damages that are caused by personal wear and/or wear and tear that is caused by use or overuse.  To be clear, our warranty does not cover damage caused by a personal accident, improper care (i.e., excessive dry cleaning or mishandling by your dry cleaner), negligence, normal wear, and tear, or the natural breakdown of colors and materials over extended time and use.

 

Please keep in mind that certain fabrics can be very delicate; garments need to be treated with the finest care. If you want some recommendations on best practices to enhance the longevity of your garments, please read the care instructions inserted in our garments. Dry-cleaning your garments regularly is not recommended. Most dry cleaners use harmful chemicals and agents that destroy or breakdown the fabric, thereby diminishing performance and durability.

 

Any holes that result from normal wear and tear will be deemed the responsibility of the client. We are committed to helping you find a solution to repair your garment but each instance will be handled on a case by case basis.

We also recommend that you do not wear any garment more than 1 time per week.

Please reach out if you have any questions – we are always happy to help!

1.  What is the status of my order?

We will email you as items in your order ship, or if there are updates on the status of your order. Due to COVID-19 potential delivery delay: our carriers might experience some level of delays in delivery. We apologize for the inconvenience this may cause.

2.  My discount code is not working, what do I do?

We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.

 3.  Where is Clothing Shop Online based?

 Our office is located in ikate lekki Lagos state    in Nigeria  

4.  Can I expedite my shipping?

For expedited shipping requests, an email should be sent to us, as shipping rates may differ per location and weight.

5.  Can you ship internationally or process international credit cards?

Yes, we ship internationally and accept international cards. In the likely event that payment can’t go through, kindly contact us and we will send you an alternative payment link. If our shipments do not cover your location also contact us for further assistance via email at TSVonlineshop@gmail.com

6.  How can I pay for my order?

We currently accept Visa, MasterCard, Verve, and American Express. We also accept payment via PayPal.

7.  How long will it take me to get my order?

For standard shipping, you should receive your order within 4-5 business days within Nigeria, and within 7 business days internationally.

8. How can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason, we are unable to cancel or make changes to orders. Returns can be initiated kindly, see our Return Policy.

9. Can I exchange my order?

 Kindly see our Return Policy on the exchange under the About-Us section on our home page.

10. How do I return my order?

 Please see our return policy to initiate the returns process.

 

11.  Can I make a custom order for items not in my size or for a product out of stock?   

 Yes, you can make a custom order by sending us an email at TSVonlineshop@gmail.com, however, this is subject to availability.

12. Where can I find the Size Guide?

You can find our size guide on our home page under the About -Us section at the bottom of the page.